Shipping policy
PURE BEAUTÉ COLLECTION SHIPPING POLICY
Thank you for shopping with Pure Beauté Collection. We take pride in preparing each order with care and appreciate your support of our growing brand.
ORDER PROCESSING
Orders are typically processed within 3–5 business days, excluding weekends and holidays. Processing time is the time needed to prepare your order and is separate from the shipping carrier’s delivery time.
During product launches, promotions, holidays, or periods of high order volume, processing times may be slightly longer. If a significant delay affects your order, we will make reasonable efforts to notify you using the contact information provided at checkout.
SHIPPING & DELIVERY
Shipping rates and available delivery options are calculated and displayed at checkout based on your order and delivery destination.
Once your order has been shipped, you will receive a shipping confirmation with tracking information when available. Delivery estimates provided by the shipping carrier begin after your order has been processed and are not guaranteed by Pure Beauté Collection.
INCORRECT SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your shipping information carefully before submitting your order.
If you notice an error in your shipping address, contact us as soon as possible at kaestylez@purebeauteco.org. We will do our best to assist before the order ships; however, changes cannot be guaranteed once an order has been processed or transferred to the shipping carrier.
LOST, STOLEN, OR DELAYED PACKAGES
Once an order has been transferred to the shipping carrier, delivery may be affected by circumstances outside of our control. If your tracking information shows a delay or other delivery issue, please contact the carrier first using your tracking information.
If you need additional assistance after contacting the carrier, email us at kaestylez@purebeauteco.org, and we will do our best to help you determine the appropriate next steps.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible at kaestylez@purebeauteco.org with your order number and photos of the item and packaging so we can review the issue and assist you.
RETURNED PACKAGES
If a package is returned to Pure Beauté Collection because of an incorrect or incomplete address, failed delivery attempt, or other delivery issue, additional shipping charges may apply if the customer requests that the order be shipped again.
QUESTIONS
For questions regarding your order or shipping, please contact:
Pure Beauté Collection
kaestylez@purebeauteco.org