Refund policy

PURE BEAUTÉ COLLECTION RETURN & REFUND POLICY

We want you to feel confident when shopping with Pure Beauté Collection. Because many of our products are personal hair-care and beauty items, we maintain return guidelines that help protect the quality and integrity of every product we send to our customers.

14-Day Return Policy

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must be in the same condition in which it was received: unused, unopened, unworn, with any original seals intact, and in its original packaging. Proof of purchase is also required.

Before sending any item back, please contact us at kaestylez@purebeauteco.org. Returns sent without prior approval may not be accepted.

Hair-Care & Beauty Products

For hygiene, sanitation, and product-integrity reasons, opened or used hair-care and beauty products cannot be returned or exchanged, including oils, shampoos, conditioners, hydration or conditioning mists, loc-care products, balms, and other topical hair-care products.

Please review product descriptions, ingredients, and directions before use. Individual results and experiences may vary based on hair type, routine, application, and other factors.

Accessories

Eligible accessories must be unused, unworn, and in their original condition and packaging. Items showing signs of wear or use are not eligible for return.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives. If an item is damaged, leaking, or defective, or you received the incorrect item, contact us as soon as possible at kaestylez@purebeauteco.org.

Please include your order number, a description of the issue, and clear photos of the item and packaging when applicable. Once reviewed, we will work with you on an appropriate resolution, which may include a replacement or refund.

Sale Items & Gift Cards

Unless required by applicable law, final-sale items and gift cards are not eligible for return or refund. Any item specifically marked “Final Sale” at the time of purchase is considered final sale.

Exchanges

We do not offer direct exchanges on opened or used personal-care products. For an eligible unused item, please contact us first. If the return is approved, you may place a separate order for the item you would like instead.

Return Shipping

For approved returns that are not the result of an error by Pure Beauté Collection, the customer is responsible for applicable return-shipping costs.

If you received an incorrect, damaged, or defective item, please contact us before shipping anything back so we can provide instructions for resolving the issue.

Refunds

Once an approved return is received and inspected, we will notify you regarding the status of your refund. If approved, the refund will be issued to your original payment method.

Please allow additional time for your bank or credit card provider to process and post the refund after it has been issued.

Original shipping charges are generally non-refundable unless the refund results from an error by Pure Beauté Collection or otherwise required by applicable law.

Order Cancellations

If you need to request a cancellation, contact us as soon as possible at kaestylez@purebeauteco.org. We cannot guarantee cancellation once an order has entered processing, fulfillment, or has shipped.

Questions

For questions regarding a return, refund, or order issue, please contact:

Pure Beauté Collection
Email: kaestylez@purebeauteco.org

This policy does not limit any rights or remedies available to you under applicable consumer-protection laws.